For those in charge of marketing or business development teams, the loss of a key member of staff who has decided to move on to a fresh...

In some organisations there can be confusion as to the precise nature and purpose of a CRM (client relationship management) system....

When things are going well and the business is busy, it is perhaps easy to focus solely on servicing existing customers to the exclusion...

“If you stand still, you go backwards!” is a phrase often heard around boardroom tables and in sales team discussions. People may wonder...

I am sometimes asked the question – “What is the difference between marketing and business development (sales) in professional services?”...